Henry Ford Healthcare System Turns On Contessa For In-Home Hospital Care


Photo: Henry Ford Health System

Detroit-based Henry Ford Health System is gearing up to deliver hospital-level home care through a new partnership with Contessa.

The partnership will provide a number of home care options, including acute care services, skilled nursing and palliative care.

Under the Hospital at Home program, eligible patients can choose to receive the same care they would receive in the hospital at home through a combination of virtual and in-person services. The same goes for Henry Ford’s skilled nursing home and hospice palliative care programs, which provide additional emotional support to people living with serious illnesses.

The healthcare system is launching the program for the first time at Henry Ford Hospital in December and plans to expand it to other Henry Ford hospitals in the future, according to the announcement.

Contessa has made a name for itself providing home health care through its Care Convergence platform which offers model analysis capabilities based on risks and claims. The company is already in partnership with a number of healthcare systems and payers, including Mount Sinai Health System, CommonSpirit Health, Marshfield Clinic Health System, and Highmark Health.

Contessa’s model of care shows results such as a 44% reduction in readmissions, a 35% decrease in average length of stay, and a patient satisfaction score of 90%.

“Henry Ford Health System is committed to putting its patients at the center of its care delivery, and Henry Ford Hospital Care at Home is a natural extension of that passion,” said Travis Messina, CEO of Contessa, in a statement. “This model personalizes care for acute and chronic conditions, while reducing costs and increasing patient satisfaction. Contessa is honored to partner with Henry Ford in providing this level of care to the people of Michigan.


While hospitals have always been the primary location for acute care services, new models of care are triggering a paradigm shift.

In fact, hospital home care has overtaken traditional hospital care in a number of areas in a pilot study conducted by Brigham and Women’s Hospital. Home care not only halved the average cost of care, but it also reduced utilization and improved physical activity, without significantly affecting the quality, safety or experience of the patient. The study also noted that patients enjoyed being at home with their family, eating their own food, and sleeping in their own beds.

Particularly during the COVID-19 pandemic, home care has been a welcome alternative for patients who would otherwise have delayed receiving care. For example, 54% and 43% of consumers respectively said they would delay care for fear of contracting COVID-19 or going to a hospital, according to a Kaufman Hall survey.

COVID-19 initially led Hospital at Home for acute care to UMass Memorial Health, but the benefits of the program will ensure its continuation after the pandemic.

“This is another big long-term impact on the pandemic, thinking about how we can move so much care out of hospital,” said Dr Michael Gustafson, president, UMass Memorial Health, addressing at Health Finance News in July. “Moving from inpatient surgery to outpatient surgery for example. We’re doing everything we can in our home hospital program, in part because we think it’s so much better for the patients.”

Wright Lassiter, III, President and CEO of Henry Ford Health System said in a statement, “There has never been a more important time for us to partner with our patients and members throughout their journey. care and give them the choices they want and We are delighted to partner with Contessa for this opportunity to build on our strong home health care foundation and further integrate the care and coverage we provide to improve the experience and results our customers deserve. “


Earlier this year, Contessa was bought by the home care company Amedisys.

Hospital home care has become more popular since the Centers for Medicare and Medicaid Services released pandemic flexibilities for a number of health systems.

Since then, Humana has announced its intention to acquire One Homecare Solutions, or onehome, with the aim of increasing its presence in the value-based home care space. This followed the insurer’s decision to purchase the remaining Kindred at Home stake.

Additionally, the Mayo Clinic and Kaiser Permanente utilize the acute home care services of Medically Home Group. Both healthcare systems invested $ 100 million in the business earlier this year.

Twitter: @HackettMallory
Email the author: mhackett@himss.org


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