Pamela Sutton-Wallace named new COO of Yale New Haven Health System


Starting July 11, Pamela Sutton-Wallace will serve as COO of Yale New Haven Health System as it navigates a new normal at this point in the pandemic.

Staff journalists

Yale Daily News

In an April 25 Press releaseYale New Haven Health System announced the appointment of Pamela Sutton-Wallace MPH ’97 as Chief Operating Officer, effective July 11, 2022.

The COO is responsible for overseeing the day-to-day requirements of the health system, reviewing reports from each of the hospitals in the health system and Northeast Medical Group. She will work with the presidents of five hospitals’ delivery networks, continuing to advance clinical quality to the highest level and improving the safety, financial performance, and patient experience of Yale New Haven’s healthcare system. Former chief operating officer Christopher O’Connor succeeded Marna Borgstrom as chief executive, and his appointment took effect March 25, 2022.

“I graduated from [the] Yale School of Public Health and I’ve always wanted to go back…to Yale, and that’s partly because of Marna Borgstrom’s wonderful legacy and all that she’s accomplished,” Sutton-Wallace said. “I think what’s important was really my conversations with Chris O’Connor…and the vision of the new Dean, Nancy Brown, and how excited they are to really propel Yale’s accomplishments forward. . I just want to be a part of that, and I feel like I bring many years of academic medical experience, and I hope I can contribute in a meaningful way.

In addition to being responsible for operating the system, Sutton-Wallace will lead the Health System’s St. Raphael Campus Neuroscience Center Project, a nearly $840 million undertaking that will see the construction of a facility of 505,000 square feet allowing patients to access a variety of innovative clinical services.

This is the largest such project in Connecticut history, O’Connor said, and Sutton-Wallace will continue to manage extensive communication with state officials to move the project forward on its schedule, which includes the submission of full proposals and plans for approval.

“We are very fortunate that this type of investment is pushing the boundaries of medicine and likely leading to breakthroughs in the treatment of neurological diseases,” Governor Ned Lamont said in a statement. Yale Medicine Article about the project. “So while we brag about the hundreds of new constructions and permanent jobs this project represents, we are also humbled by the direct impact it will have on the health of our citizens.

The decision to appoint Sutton-Wallace as the new chief operating officer was “inclusive”, according to O’Connor, although the final decision ultimately rests with him. He described Sutton-Wallace as someone who has “the combination of ‘been there, done that,’ as well as the right way to do it”, which are important attributes for a role that will help move the organization forward. during “unprecedented difficult times”. .”

As usual, positions other than CEO are not subject to a formal Board election and voting process. Instead, Sutton-Wallace was named following input from a “vast majority” of O’Connor’s management team and the chairman, as well as an interview.

For O’Connor, his decision was based on a combination of Sutton-Wallace’s credentials in the healthcare industry and his personal qualities.

“Pam is an exceptionally experienced leader,” O’Connor said. “She has been in academic health for her entire career. She is extraordinarily emotionally intelligent – ​​she understands the challenges we face in healthcare.

Sutton-Wallace said the COVID-19 pandemic has created a “really difficult two and a half years” that have tested many teams and “taken so much out of the health care delivery system.” Recognizing that COVID-19 will be in people’s lives for a long time, she hopes to re-engage the team and staff and help bridge the new normal.

“COVID-19 has taken a big hit on all hospitals, especially those caring for large numbers of COVID-19 patients and really trying to recover financially,” Sutton-Wallace said. ” But above all, [we need] to ensure that we provide the highest quality, exceptional care.

In terms of advice for aspiring healthcare professionals, Sutton-Wallace emphasized that individuals don’t have to follow a traditional path to achieve the roles they want to pursue in healthcare.

She says it’s helpful for these people to have conversations with people in positions they’re interested in asking them what skills they need to learn and how to grow their network.

“It’s important to be authentic and know what you like and, frankly, what you don’t like,” Sutton-Wallace said. “Then try to establish ways to gain that experience, do stretch assignments, have conversations, get mentorship, identify sponsors, and attach yourself to an organization that is committed to your growth and development.”

Yale New Haven Health was established in 1995.

Sophie Wang

Sophie Wang covers COVID-19 and Yale New-Haven Health. Originally from the San Francisco Bay Area, she is a freshman at Berkeley College with a prospective major in Statistics and Data Science and English.


Brian Zhang covers COVID-19 and Yale New Haven Health, as well as housing and homelessness. Originally from Brooklyn, New York, he is a student at Davenport majoring in English and creative writing.


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